Home pageNewsPress releasesPress kitsContactPL
Shopping with Allegro: you get what you want or your money back
  • The upgraded Buyer Protection Program is now Allegro Protect.
  • The new program guarantees the return of funds within 48 hours for two years from the date of purchase.
  • The amount of compensation for unsuccessful purchases increases up to 20 kPLN.

Allegro Protect: protection for buyers at the highest level

Allegro, the largest shopping platform in Poland with over 250 million offers, visited every month by over 20 million Internet users, refreshes its buyers’ protection program.
Allegro Protect offers upgraded benefits to make customers even more confident when buying on Allegro. The maximum amount of compensation has been doubled and increased up to 20 kPLN, as well as the time to submit the application. Until now, the buyer had 180 days to do so, now this time is extended to 24 months. Allegro announces that money is returned within 48 hours after the positive decision on the application.

Trust is a very important part of every stage of the purchasing process and after its completion. Buyers on Allegro can be sure that they are protected and will have our assistance to get their money back if something goes wrong. So no need to worry, we cover it all for you

Jakub Kłoczewiak, Customer Experience Director at Allegro

Shopping with certainty? They have it!

All Allegro buyers are able to use the Allegro Protect, regardless of the type of account or having an access to the Smart! service. This means that if the parcel didn’t arrive, the product is damaged or not as described, or in case of any other situation in which the customer may need help, Allegro Protect will be the solution.
The rebranding will be supported by an extensive campaign on television, press, digital and social media, which will last until November.
More information: https://allegro.pl/dla-kupujacych/allegro-protect
We care about your privacy

We use cookies to enable you to use our site and to process analytical information.

Click "Block" if you do not agree to the use of analytical cookies.

You will find more information in the Cookie Policy
Cookie settings
Cookies used on the site are categorized and below you can read about each category and allow or deny some or all of them, except for Necessary Cookies which are required to provide core website functionality. When categories that have been previously allowed are disabled, all cookies assigned to that category will be removed from your browser. You can see a list of cookies assigned to each category and detailed information on those cookies in the “Cookie Policy” tab.
Necessary cookies
Some cookies are required to provide core functionality. The website won't function properly without these cookies and they are enabled by default and cannot be disabled.
Preferences
Preference cookies enables the website to remember information to customize how the website looks or behaves for each user. This may include storing selected currency region, language or color theme.
Analytical cookies
Analytical cookies help us improve our website by collecting and reporting information on its usage.
Marketing cookies
Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. By enabling marketing cookies, you grant permission for personalized advertising across various platforms.