Shopping with Allegro: you get what you want or your money back

06.09.2022

The upgraded Buyer Protection Program is now Allegro Protect.
The new program guarantees the return of funds within 48 hours for two years from the date of purchase.
The amount of compensation for unsuccessful purchases increases up to 20 kPLN.

Allegro Protect: protection for buyers at the highest level

Allegro, the largest shopping platform in Poland with over 250 million offers, visited every month by over 20 million Internet users, refreshes its buyers’ protection program.

Allegro Protect offers upgraded benefits to make customers even more confident when buying on Allegro. The maximum amount of compensation has been doubled and increased up to 20 kPLN, as well as the time to submit the application. Until now, the buyer had 180 days to do so, now this time is extended to 24 months. Allegro announces that money is returned within 48 hours after the positive decision on the application.

Trust is a very important part of every stage of the purchasing process and after its completion. Buyers on Allegro can be sure that they are protected and will have our assistance to get their money back if something goes wrong. So no need to worry, we cover it all for you

Jakub Kłoczewiak, Customer Experience Director at Allegro

Shopping with certainty? They have it!

All Allegro buyers are able to use the Allegro Protect, regardless of the type of account or having an access to the Smart! service. This means that if the parcel didn’t arrive, the product is damaged or not as described, or in case of any other situation in which the customer may need help, Allegro Protect will be the solution.

The rebranding will be supported by an extensive campaign on television, press, digital and social media, which will last until November.

More information: https://allegro.pl/dla-kupujacych/allegro-protect